Refund Policy

At the time of online transaction PROGCAP may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. For any payment refund related queries/requests/concerns customer can contact us through any of the following channels -

  • Call us on +91-8929124124

  • Email us at

  • Write a request letter and send it to our below mentioned registered office address: C-3, Block C, Qutab Institutional Area, New Delhi, Delhi-110016

Customer has to provide us following details so that his/her request can be processed at the earliest- 

Transaction Details

  • Seller’s GSTIN
  • Transaction Reference Number for the concerned transaction

Refund Related Details

  • Beneficiary Name in bank account (Saving/Current Account)
  • Beneficiary Account Number
  • IFSC Code
  • Registered Mobile Number
  • Reason for making excess payment

Refund request will be processed only if-

  • Customer has made the excess payment to his/her loan account and
  • Currently there is no outstanding in his/her loan account and the account showing credit balance

Refunds will be done through NEFT/RTGS/IMPS only within 7 working days.

Customers need to claim the refund amount within 15 days from the date of payment made.

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